Forum Discussion

NConway's avatar
NConway
Contributor 2
26 days ago

How do you politely dismiss delinquent clients?

We run a lawn care service where we provide weekly and biweekly service to clients. We bill upon completion of the job and after 2 unpaid invoices will suspend their service schedule until the client...
client communications
customer service & experience
judithvirag's avatar
judithvirag
Contributor 5
26 days ago

I would try to implement a new process. We charge our cleanings after the clean.  We do not take on any clients without a credit card on file and if they do not pay within 3 days we charge their cards.  For the current ones I would just email the invoice out of jobber asking for payment - if they do not pay send it a letter that you will be sending it to collection. Usually pay up at this notice.  Cash flow is king.