Forum Discussion

NConway's avatar
NConway
Contributor 2
26 days ago

How do you politely dismiss delinquent clients?

We run a lawn care service where we provide weekly and biweekly service to clients. We bill upon completion of the job and after 2 unpaid invoices will suspend their service schedule until the client...
client communications
customer service & experience
AdamSylvester's avatar
AdamSylvester
Contributor 3
22 days ago

Just a professional email that basically says, “You’re a bad client, go hire someone else.” Lol Don’t agonize over it. As soon as you send it and close out their accounts your brain will move right on past it and you won’t think about it anymore. Just send the email (ask Chat GPT to write it if you want) and move on.