Who do you use for collections and what is the process like?
We are in Ontario Canada, and use Dixon's commercial investigators. Not a cheap service, but worthwhile for customers who stop/don't respond to follow ups. We have an account with Dixon's and submit all the info on our client to them including the invoice once we've reached 60-90 days past due and have exhausted all inhouse resources for collecting payment, then they have a process they follow to assign a debt collector and then frequently call until the debt is paid or can take it to small claims if worthwhile.
