Forum Discussion

NConway's avatar
NConway
Contributor 3
3 months ago

How do you politely dismiss delinquent clients?

We run a lawn care service where we provide weekly and biweekly service to clients. We bill upon completion of the job and after 2 unpaid invoices will suspend their service schedule until the client...
client communications
customer service & experience
lawn care
BrandenSewell's avatar
BrandenSewell
Jobber Ambassador
17 days ago

I pay for monthly lawn service and I pay in advance for the whole month. I would assume if I didn't pay they just wouldn't come. I would also suggest maybe instead of letting them go just offer some sort of other alternative. Required card on file and bill for 3 month to 6 months in advance. If they can't afford to pay for 3-6 months in advance, then they must find another service provider. Good luck with this! Make sure you are requiring card on file for sure.