Forum Discussion

InstaRainYYC's avatar
InstaRainYYC
Contributor 2
1 day ago

How To Handle Online Booking Without Clients Choosing Unavailable Times?

We have always struggled with allowing our clients to book their services online, as they pick days/times that don't work for our crews. But then expect us to uphold what they picked. We would love...
client communications
customer service & experience
scheduling
Chi_Cleaning's avatar
Chi_Cleaning
Contributor 3
11 hours ago

We allow clients to self-book, and our crew schedule is synced directly with the online booking calendar, so customers only see real-time availability.

I’m curious—what’s preventing the two calendars from syncing and updating in real time? It seems like that would eliminate scheduling conflicts and ensure customers can only book available time slots.