Forum Discussion

InstaRainYYC's avatar
InstaRainYYC
Contributor 2
4 months ago

How To Handle Online Booking Without Clients Choosing Unavailable Times?

We have always struggled with allowing our clients to book their services online, as they pick days/times that don't work for our crews. But then expect us to uphold what they picked. We would love...
client communications
customer service & experience
scheduling
Homeownership's avatar
Homeownership
Contributor 5
11 days ago

What about using historical booking data to identify seasonal and neighborhood demand patterns? Businesses could schedule technicians where demand is highest and make appointment slots available accordingly. Adding vehicle tracking could allow customers to see when they're next and receive updated arrival estimates. This could improve scheduling efficiency while giving customers more certainty about when their technician will arrive.