Two parter:
Instant response in an instant, like using a template or AI jamming out a 300 word reply just 1 min after you’ve received the message— has not gone well. I’ve had a couple customers call me out along the lines of “thanks for the automated slop” so now I let it marinate for 5-10 minutes for “authenticity of response”
Our contact form and message acknowledgement page specify expected wait times for a reply. I’m toying with putting up a joke there like “Remember shoppers, fast service doesn’t necessarily mean quality, it just means there was absolutely no one else in the store buying anything when you showed up.”
Might be too cheeky
