Forum Discussion

DFWdynamicmedia's avatar
DFWdynamicmedia
Contributor 3
2 months ago

Instant response times might be hurting your business more than helping it.

This used to be hard for me to accept. Like most service business owners, I thought good service meant being available 24/7—answering every call, replying to every text immediately, even while on a ...
client communications
customer service & experience
judithvirag's avatar
judithvirag
Verified Community Coach
1 month ago

A lot of responses need to be evaluated first with us, especially about availability and also quality.  I never want to throw my team under the bus, I always have to investigate before I fully get back to the client.  My first response is always I need to talk to my team.