I think there’s definitely a balance. I believe staying involved in the actual work is important, especially while you’re still growing. It keeps you connected to the customer experience and helps you understand what your team will eventually deal with.
But I also think the goal should be to build systems that allow the business to run without the owner having to jump in every time something goes wrong. Working in the business can teach you what needs to change, working on the business is what allows you to grow. 💪🚗
I agree! Being in the field gives you information you won’t always get from a dashboard. You notice bad route flow, confusing notes, awkward customer situations, and the little things that make the job harder than it looks.
But the goal can’t be for the owner to stay as the permanent backup plan.
The field should teach you what needs to be fixed. Then the system, training, and leadership have to carry it without you being involved every day.
