What has help me retained clients is consistency and communication. People don’t like being ignored and speed wins when it comes to communication. I pride myself on making sure we are getting back to clients fast. I was amazed at just improving my speed of communication increased my business and call backs. My customers are treated better than family and friends and that’s because they are the reason i can take care of my family and hang with my friends.
Speed of communication is huge! Especially when you miss a call from a potential lead and you call them back. I've had countless conversations with leads who say I'm the only one who answered the phone lol. And we've gotten a lot of reviews on Google highlighting how much our clients appreciate our communication and reminders/notifications.
That’s so true. I have to step up with pointing them towards those reviews.
