Forum Discussion

AnthonySalazar's avatar
AnthonySalazar
Jobber Ambassador
1 month ago

What has improved customer retention the most in your business?

One thing I underestimated early on was how much customers pay attention to consistency. I’ve had customers mention things I never thought they were noticing: whether the gate was fully latched wh...
client communications
customer service & experience
greenpro's avatar
greenpro
Contributor 2
1 month ago

These are great points! I am upgrading my account soon so we can send On the way messages etc.

  • AnthonySalazar's avatar
    AnthonySalazar
    Jobber Ambassador
    1 month ago

    On the Way messages literally saved us hours a week because of how much manual typing we had to do. Sure we could have used canned responses/templates but it's so much easier to click 2 buttons to send the 30-60 minute OTW text. :)