Forum Discussion

Jobber Ambassador

26 days ago

What has improved customer retention the most in your business?

One thing I underestimated early on was how much customers pay attention to consistency. I’ve had customers mention things I never thought they were noticing: whether the gate was fully latched wh...

client communications

customer service & experience

HandymanCHS

Contributor 2

13 days ago

I always follow up via email about a week to 10 days after I complete the job and ask them how things are. I tell them if it’s not 100 percent right, I’ll come back and make adjustments at no cost. Clients love this!

AnthonySalazar
Jobber Ambassador
13 days ago
That's a great idea!! How often have you had to come back to make things right?
- HandymanCHS
  Contributor 2
  9 days ago
  Nothing yet. But it has helped me build trust, and about 50% of the time, they ask me to come back for a new job or project.