Forum Discussion

roselvaggio's avatar
roselvaggio
Verified Community Coach
18 days ago

Ghosted quotes are easily one of the most frustrating parts of running a business—especially when you put real time into building them and get total radio silence in return.

Here is a quick breakdown of how to tackle this using Jobber and a smart follow-up strategy:

  • Is Jobber’s automation enough? It handles about 70–80% of the heavy lifting for routine jobs, catching clients who simply got busy. However, for high-dollar quotes, automation alone isn't enough—a quick personal call or custom text from you will always outperform a robot.
  • The biggest frustration: Radio silence and wasting time manually chasing dead leads.
  • What’s working right now:
    1. Set strict expiration dates: Give quotes a 7- to 14-day validity period. Urgency moves people to action.
    2. Automate a 3-touch sequence: Set Jobber to send reminders at Day 2, Day 5, and Day 9.
    3. Ask a low-friction final question: On your last follow-up, send: "Hey [Name], should I close out this estimate for now, or are you still working on this project?" You'll be amazed at how many ghosted leads reply to that.
    4. Archive & Clean Up: If they don't respond after 14 days, archive the quote to keep your pipeline clean, but save those contacts for a quarterly re-engagement campaign.

Are you currently relying mostly on Jobber's automated emails, or are you using SMS follow-ups as well?

  • Lu-Delso's avatar
    Lu-Delso
    Contributor 3
    9 days ago

    That's a really structured approach. I especially like the quarterly re-engagement idea. It's easy to forget about older quotes once they've been archived, even though some customers might still be interested months later.

    I think using both email and SMS makes sense, especially since not everyone responds to emails. The challenge is knowing when to switch channels without becoming too pushy. I imagine SMS can make a big difference here.