Quote emails going to spam
We are having a challenge lately with quotes from jobber ending up in our customers spam. I was told by an IT person to "be sure there is an SPF record on our DNS to make sure emails don't go to spam". Is there something we could be doing on our end (or through jobber) to help with this?
Hey ShawnMarie, welcome to the Home Service Community! And thanks for asking this question.
To avoid having your Jobber emails going to your customer's spam inbox, have them add the Jobber emails to their email contacts. Sometimes emails can go to your client’s spam or junk folder. In order to prevent that from happening, your clients can let their email provider (e.g., Gmail) know these emails are safe by adding them as a contact. Here is a handy guide on how to add an email address as a contact across a variety of email providers. This practice is also known as "whitelisting"!
An additional tip is to watch out for keywords that sound like spam. If your email sounds spammy, there's a chance it could be marked as spam or the recipient’s email server could filter it. Email providers are starting to analyze the context of emails and there are certain keywords to watch out for that are frequently used in spam emails, such as "reward", "earn", and "sale".
Here is a related Help Article for more details. If you have any follow-up questions, our Success Team is just a phone call (1-888-721-1115) or chat message away!
