Quote Follow-Ups: How Much Is Too Much?
We’ve grown Hocus Pocus to a seven-figure cleaning company largely through organic leads, referrals, and word of mouth. As we’ve scaled, one thing I’ve realized is that generating leads is only half...
Forum Discussion
Hi Rose,
I feel like I have every right to follow up as many times as I want until someone has the decency to tell me no, lol, but that's just me. I'm not saying everyone has to do that.
Because you mentioned a helpful follow-up period, I do have an automation that goes out much later. I believe it's maybe even 6 months. That automation is following up on the quote, just saying something along the lines of:
"Hey, you probably chose someone else for this job, and that's okay. We just wanted to check in and see how the job went. Did they do a great job for you guys? If so, that's awesome. We will archive this quote. If they left something to be desired, let us know how we can help out."
My thought is, even if we didn't win this job, the client might realize that, hey, our follow-up is better than the company's follow-up that actually did the job. Maybe we get the next one. It's all automated, so it's really no extra work on my behalf.