Forum Discussion

Megan's avatar
Megan
Jobber Product Team
1 year ago

Jobber Spring Feature Announcement Q&A: Which updates are you MOST excited for!?

Today we’re announcing 1️⃣8️⃣ exciting product updates designed to make every day easier 🥳.

Get more freedom and control over your day-to-day operations while you Work Smarter 💡, Boost Profits 💲, Get Noticed 👀, and Win Jobs 🏆.

Reply here ⬇️ with your favorite new update to let us know what you’re looking forward to most! 🤩

⭐️ If you have any questions regarding our new features, please create a post (not comment) in our Q&A board! ⭐️

43 Replies

  • Pinnacle's avatar
    Pinnacle
    Contributor 3
    1 year ago

    Honestly, I was fully expecting an actual proper way to manage maintenance contracts. I still can't believe it hasn't been implemented yet. It's the most frustrating part of jobber. Yes, the new features are pretty neat and will appease some folks. But please for the love of God, get maintenance contracts sorted out!

    • Go2Girl's avatar
      Go2Girl
      Contributor 3
      1 year ago

      Hi! Curious to know what you're needing for maintenance contracts? I know I'd love to have a reminder sent to me or even an automated message to the client to let them know that their contract is expiring soon. 

       

       

      • Pinnacle's avatar
        Pinnacle
        Contributor 3
        1 year ago

        Literally everything. People have resorted to using tags for clients which is abysmal to say the least. I want to have the option to fully control every maintenance contract we have and send out reminders etc within that feature for each client. Almost every CRM software has this feature. It's unacceptable the way it is right now. 

    • DonnieHeating's avatar
      DonnieHeating
      Contributor 3
      1 year ago

      100% agree. This was the only feature I was hoping they would have came out with. It is incredibly frustrating and unorganized the way it is set up. Major disappointment this was not one of the features coming. I have emailed several times about this.  

    • Go2Girl's avatar
      Go2Girl
      Contributor 3
      1 year ago

      Hi! Curious to know  what you're needing for maintenance contracts? I know I'd love to have a reminder sent to me or even an automated message to the client to let them know  that their contract is expiring soon. 

  • deherr's avatar
    deherr
    Contributor 2
    1 year ago

    Looking forward to the AI Receptionist feature.

    • julie's avatar
      julie
      Jobber Community Team
      1 year ago

      Hey deherr, we're excited for you to try our new feature!! 🙌

  • RMejia05's avatar
    RMejia05
    Contributor 2
    1 year ago

    Does Jobber ever plan on Providing a Feature to allow us to tack on and charge the client the credit card fee? as appose to us being charged? I know that's a feature we have been desperately wanting with the amount of clientele that prefer to pay with card. I Know many other CRM's Provide that ability and I'm just wondering when that will come to jobber?

    • julie's avatar
      julie
      Jobber Community Team
      1 year ago

      Hey RMeijia05, thanks for the question! We will be reposting your questions under our Q&A board, so keep an eye out for those! 

      If you have any additional questions, we welcome you to create your own post by clicking 'Start a Discussion'. 

    • Patricia's avatar
      Patricia
      Contributor 2
      1 year ago

      We have that added into the cost of the job. If they pay cash they get 3% (or what ever it is) as a discount 

  • Mackslawns's avatar
    Mackslawns
    Contributor 2
    1 year ago

    When are we getting the ability to send pics in text??  It’s a huge time waster not to mention super inconvenient to have to switch to a personal phone to send photos via text…..  I mean, it’s 2025 come onUsing Jobber MAKE THIS HAPPEN 

    • julie's avatar
      julie
      Jobber Community Team
      1 year ago

      Hey Mackslawns, thanks for the question! We will be reposting your question under our Q&A board, so keep an eye out for that! 

      If you have any additional questions, we welcome you to create your own post by clicking 'Start a Discussion'. 

  • Natures's avatar
    Natures
    Contributor 2
    1 year ago

    I am excited about multiple features including the AI and the new scheduling feature. We require prepaid invoices for most of our services and most of our jobs are anytime jobs. Can these features be set up for prepayment so we don't have to get a request, send a quote with 100% deposit, etc?  We also can't use the reviews/referrals b/c our clients are currently getting review requests when they pay instead of when the job is closed. THanks

     

    • anna's avatar
      anna
      Jobber Product Team
      1 year ago

      Hey Natures! Thanks for the question. 

      For Reviews, you'll be able to trigger the review request after a job is completed very soon! More details on that here. 

      For Referrals, there is no automated referral request at the moment so this shouldn't get in the way of you using Referrals! Though just to note, referral incentives are awarded to your existing customer when their referral pays their first invoice. Would you want more flexibility on when the incentive is awarded, as well? 

    • julie's avatar
      julie
      Jobber Community Team
      1 year ago

      Hi Natures, thanks for the question! We will be reposting your question under our Q&A board, so keep an eye out for that! 

      If you have any additional questions, we welcome you to create your own post by clicking 'Start a Discussion'. 

    • Megan's avatar
      Megan
      Jobber Product Team
      1 year ago

      Natures we're also super pumped about AI Receptionist, Hey Jobber and the new schedule! 
      I see Anna has answered the second part of your question about reviews & referrals. Here's the link to where we reposted and answered your question about prepayments: click here

  • Mackslawns's avatar
    Mackslawns
    Contributor 2
    1 year ago

    Lots of shiny new things BUT still no ability to send a picture in a text to a client.  ☹️

  • ChrisAPW's avatar
    ChrisAPW
    Contributor 2
    1 year ago

    Sub-Contractor Management

    Thank you for the updates this morning. 

    When can we expect a sub-contractor management feature to be available? I know this was in jobber labs awhile back. Any update on this? Thanks!

    Also, the insights dashboard looks great.

    • julie's avatar
      julie
      Jobber Community Team
      1 year ago

      Hey ChrisAPW, thanks for the question! We will be reposting your question under our Q&A board, so keep an eye out for that! 

      If you have any additional questions, we welcome you to create your own post by clicking 'Start a Discussion'. 

      We're happy to hear that you like our insights dashboard! 🙌

    • Megan's avatar
      Megan
      Jobber Product Team
      1 year ago

      ChrisAPW Here's the link to where Cam answered your question about sub-contractor management: Click here. Insights dashboard is just as great as it looks 👀!! Can't wait for you to get your hands on that within the next few weeks! 🥳

  • manuel's avatar
    manuel
    Contributor 3
    1 year ago

    Will there ever be a budgeting system that helps us track stuff more efficiently such as LMN?

  • Derek1's avatar
    Derek1
    Contributor 3
    1 year ago

    I have a question about online booking.... is this the forum to ask about it?  Thanks.

     

    • julie's avatar
      julie
      Jobber Community Team
      1 year ago

      Hey Derek1, we invite you to ask any questions by clicking 'Start a Discussion' in our Q&A board! 

  • Pinnacle's avatar
    Pinnacle
    Contributor 3
    1 year ago

    The fact it wasn't actually live bothered me as well. I had to wait for a pre-recorded video? Could've just sent a link to it instead. 

    • julie's avatar
      julie
      Jobber Community Team
      1 year ago

      Hi Pinnacle, thank for taking the time to join us this morning!

      To ensure the event went smoothly, some elements were controlled for filming. However, everything shown is reflective of real capabilities – We're so excited for you to try out these new updates for yourself!