Non billable hour tracking in Jobber (time clock workarounds)
I use Jobber and am finding the Time Clock feature too limited for my needs. While I don’t plan on switching from Jobber any time soon, I wanted to reach out to the community to see what others have done in this situation. I can’t imagine I’m the only one facing this issue.
My main concern is that the "General" time clock category hides too much information. Having only the options for clocking "Job Time" or "General" time leaves a lot of room for error, in my opinion. For example, when a team member has a slow day and completes various "overhead" or "non-billable" tasks, it all gets lumped under "General" time. For our company, these tasks include picking up chemicals from a supplier, fixing a headlight on a truck, delivering door hangers, etc.
Relying on team members to make their own notes after the fact or expecting an admin to remember these details later feels unsustainable. If we see that a team member has clocked 5 hours on a job and 3 hours under "General" time, it could easily be mistaken for them simply forgetting to clock out for the day.
My team is small, but I imagine this issue is even more pronounced in larger teams.
Can anyone suggest workarounds or solutions they’ve found? Maybe I need to put more focus on verifying these manual adjustments, but that feels quite labor-intensive.
Thanks!
Hey there, thank you so much for your question. I can see how this could be time-consuming for your team to keep track of, and we would be happy to submit your feedback to our Product Development team. I think many users can benefit from a category feature for time tracking!
What I do suggest for now is having your employees leave a note directly on the general timer. It may take some time to get into the habit of doing so, but if they record the notes by going to Timesheet > Clock In > Clock out > Edit > Note in the Jobber app, these notes will then sync with the Timesheet Report where they can be exported for easier tracking.
You can also reach out to our Support Team to find a workflow that works best for you, You can start a live chat by going to the ? at the top right corner > Chat With Us to start the chat! or give us a call 888-721-1115 ext 1.
