Forum Discussion

jross's avatar
jross
Contributor 2
9 months ago
Solved

Time Clock Timer's

Is anyone experiencing issues with Jobber's time clock? Users seem to frequently clock out of a job and then start a "general timer". This requires manual intervention to delete the general timers. T...
cleaning
location timers
time tracking
  • jade's avatar
    jade
    9 months ago

     Hello JRoss! Thank you for your question. The reason that this would happen is if the general timer was started prior to the visit timer. 

    There are two types of timers in Jobber—general timers and visit timers. General timers are not tied to a job and are good for tracking time between visits, breaks, or unscheduled time. Visit timers allocate the time logged to the job. 

    If a general timer is running and a visit timer is started, the general timer will pause and pick back up automatically when the visit timer is stopped. If you do not wish for your team to use the general timer, and only the visit timer, ensure they are only starting the timer on the Job Visit. For a visual of what that would look like, check out this article from the Jobber Help Center. 

jade's avatar
jade
Jobber Support Team
9 months ago

 Hello JRoss! Thank you for your question. The reason that this would happen is if the general timer was started prior to the visit timer. 

There are two types of timers in Jobber—general timers and visit timers. General timers are not tied to a job and are good for tracking time between visits, breaks, or unscheduled time. Visit timers allocate the time logged to the job. 

If a general timer is running and a visit timer is started, the general timer will pause and pick back up automatically when the visit timer is stopped. If you do not wish for your team to use the general timer, and only the visit timer, ensure they are only starting the timer on the Job Visit. For a visual of what that would look like, check out this article from the Jobber Help Center.