Hey Will, I am so glad that the community stepped in here and offered lots of alternatives for team communication! Jobber does not have any immediate plans to add this feature, but it is certainly something that our development team can explore in the future. We are always looking to improve!
I do like Janine's suggestion of using the 2-way SMS to communicate with teammates, but I understand that certain permissions would be required.
Thank you so much for your feedback.
Jade, what would be the best way to get this near the top of the development list? Our operation in Jobber has 9 people, which means 36 unique person-to-person communication paths. The way we use jobber to execute our jobs, has a bit of project management for scheduling not only evaluations and installations, but supply chain tasks as well for ordering, and for receiving, so that the actual job can be executed and completed on a particular day by a particular person(s), in a particular place.
Without a messaging client built in, this project management information gets lost ALL THE TIME. Our team needs to be able to @mention others, and to follow/unfollow any particular client, request, quote, job, invoice. If you are familiar with Lean processes, waste is categorized into 8 different types and remembered by an acronym DOWNTIME. Not having this messaging and follow/unfollow automation for updating team members, is causing N, M, and E wastes. N: Non-use of talent - specialists that add value to the company and process, are wasting time going to look for information. M: Motion that is unnecessary - in this context, the extra work to go look at a client/request/quote/job/invoice, is clicking that could be eliminated with automated following of any one of those items on any particular job. E: Extra Processing - team members are having to use tools outside of the native Jobber environment to keep each other updated on project management items. Both the M and E wastes are particular kinds of N waste.
