When do you offer discounts or "discounts"?
In home services, it can feel like customers are always looking for a deal. But after years in the business, our approach is pretty simple: we don't discount. Not because we're rigid — but because our pricing is already fair. We charge what the job is worth, and we stand behind that number. The only times we'll budge: If something goes wrong on our end — If we made a mistake or fell short, a discount is the right thing to do. It's not a handout, it's accountability. If we have to reschedule — Life happens. If we're the ones pushing a job back, we think it's only fair to make that right for the customer. Outside of those two situations? We hold firm. I've heard some people "discounting" on the invoice as a pricing strategy but it's not actually a discount. When you discount freely, you train customers to always ask. You undervalue your work. And honestly, the customers who only show up when there's a deal aren't usually the ones you want long-term. The right customers understand that quality costs what it costs. What about you? Do you have a rule for when discounts are on the table, or do you play it by ear? Would love to hear how other home service businesses handle this.
How to find consistent work when you're also offering free services?
Hello. I have been struggling to find jobs. Any ideas? I am trying to get enough jobs so I can continue to give free services to the elderly and so I can invest into the next generation of blue collar workers. We have a career tech center for construction trades. The rate at which they actually go into a trades job is slim now. I want to hire some of them and teach and invest into them. When they graduate they would be gifted with their own company and I help them keep growing their companies and teaching them. My goal is to have the next generation of the trades to have their own companies and to become Jack of All Trades. I would pay for all their certifications if they choose that. But finding jobs to start this has been difficult. Any ideas?When is it time to hire an accountant?
I am wondering at what point some of you guys have hired an accountant? Did you hire one to grow? To maintain what you have? Or are you simply using one to file taxes at the end of the year? I am thinking about hiring an accountant to manage my finances for me and see where things go, but wondering when is the right time.How can I create an invoice for the deposit?
When doing certain commercial work the client will ask us to send them an invoice for the deposit. This isn't typically how Jobber works as the invoice isn't created until the job is closed usually. What is the best way to send a customer an invoice before having the quote signed, deposit paid, or the job completed? Hope that makes sense. Thanks in advance!How Much Should You Really Be Charging?
The number one question I receive is tied directly to the fact, most contractors are still guessing when it comes to pricing. Overhead. Profit. Labor rate. Trip fees. They think just because they throw a number they hear their competitors use, thats all that they need. It may work, but how and what do you divide these funds is just as important for your business health. If you don’t know how to do the math, you’re not building a business. You’re surviving check to check and think you need more work, when you do not. So here’s the plan: This Tuesday & Thursday on IG, I’m walking you through our Contractor Price Builder Worksheet FREE on instagram live. We will cover: - How to calculate your real hourly rate - The difference between markup and margin - Why profit is a non-negotiable - And how to price with confidence Join the session. Bring your numbers.
💡FEATURE REQUEST: Price Increases in Products & Services List
Do you increase prices for ongoing customers? Do you know how long it takes me to increase my prices for 700 ongoing clients in my cleaning business? Whether you increase your prices on an annual basis or just as needed in these unpredictable times, it would be easier to make these changes en masse in the Products and Services tab! How would it work? When editing a product or service line item in the Products & Services List, there should be an option to carry that modification over to any existing Jobs that have that line item on it. Currently, this would only update for new jobs created, but I'd love to see a little pop-up that says, "Would you like to change the price for existing Jobs with this line item? Yes/No" Use Case Example: Because I am in the cleaning industry, it will be my primary use case. Let's say you have a minimum price that every client's rate will be at or above. When you create a new job for a recurring customer, you add a line item titled "Minimum Rate + current year," like for 2020: "Minimum Rate 2020," which is $150. You also add another line item based on how your pricing model is set up - in this case, I will use a simple one: "Small House" for $10 "Medium House" for $30 "Large House" for $50 When it's time for your prices to increase, consider the following options: you could decide to raise prices only for people with large houses and keep your minimum rate the same, or you may want to increase the cost for clients who have been with you for more than 5 years. Instead of making this change one client at a time and trying to sort through who the change applies to, I could go to the Products and Services List and find the specific line item I want to modify. Then, I could edit the price in there! Ta Da! You've raised your prices! Why should Jobber care? This would be huge for any business industry that has recurring clients. ServiceTitan, Housecall Pro, and other competitors already have this feature. I have found other threads that mention something like this or frustrations with how to go about raising prices. This would allow businesses that only see customers once or twice a year to set up their customers as recurring with one Job, saving them a lot of time and effort as well. You'd have at least one very loyal customer in me! I've spoken to two support agents who thought this was a simple but fantastic idea! My next price increase is in June, and I'd love you guys if you saved me weeks worth of work in a single click 🤞🙏 QUESTIONS, COMMENTS, FEEDBACK, AND MORE USE CASES WELCOME!!In house financing. Jobber Payment Schedule.
I love that Jobber has implemented a payment schedule. I was just curious if anyone has considered using this feature to offer in house financing? Could you do batch invoicing for payments that are due? What do you think the pros and cons of that would be. Look forward to hearing some thoughts on this. Ps. We currently use Wisetack for customer financing.
