Understand your customer’s pain = win more deals
🎙️In this episode of Masters of Home Service, PhilRisher and Anthony Salazar talk about: How to uncover your customer’s problems Ways to turn pain points into powerful sales and marketing tools How to be the guide in your customer’s story—not the hero ❓ Question: How do you find your customer’s pain points? Share your go-to question(s) or approach below! 🚀 Want to put these tips into action? Download our free customer pain point script pack. Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
Do Electrical Contractors own a business or job?
A lot of guys say they “work for themselves.” But when I ask who controls their schedule — it’s the customer. When I ask what happens if they take a day off — the work stops. And if they stop answering the phone — the leads disappear. That’s not a business. That’s a job with more pressure. I built this visual because I lived it. The truth is: most contractors don’t own their time, they just own the stress. So I came to the conclusion: If you stop working and your income stops too… You don’t own a business ... you just own your own job. How do you guys feel about that ?1,000+ Google reviews in a year? Phil Risher shares his secrets
PhilRisher went from 36 to 1,000+ Google reviews in 12 months by gamifying the process and building a team-first review culture. Hit play below to learn how he did it, and how you can too 👇 🤔 Question for you: What tricks, scripts, or tools have helped you get more Google reviews? Anything you’ve tried that didn’t work? Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
Customer Appreciation Dinner/Event?
Do you put on an annual customer appreciation dinner/event for your customers? Maybe a cookout, or a dinner at a nice restaurant? I am thinking of doing this to engage with clients and build even better relationships for the purpose of repeat work and referrals. If your company is doing this, or has done this please share your feedback.How to land 10X bigger jobs (without more leads)
🎙️ In this episode of Masters of Home Service, PhilRisher shares: How to get your techs to land bigger jobs Ways CSRs can set up easy upsells How checklists and happy calls turn great service into more sales ❓Question: What’s one thing your team does to spot more work while on the job? Drop your best tip in the comments. 🚀 Want to put these tips into action? Download our free upselling and cross-selling scripts pack. Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
Our Painting Service Contract!
I have a painting service contract for our customers. It has worked out well for the last year but we haven't signed up a lot of customers. I think we have 15 customers on service contracts right now. I really want to vamp this up but I am hoping to get insight from other businesses on best practices for service contracts. I'm also trying to figure out if I should just sell as many as I can and then hire a full time person to service those clients, or keep slowly adding them until I can hire someone full-time to do it. I have been hesitant to go after this super hard because I don't want to be in a position where I can't get to our service contract clients for too long.Who has their vehicles wrapped? 🛻🙋🏻♀️
Yes ➡️ Do you have any tips or advice? What are the pros and cons you've experienced? No ➡️ What’s been holding you back from getting your vehicle wrapped? Is it cost, design ideas, or something else? Got a pic of your wrap? Share them in the comments for bonus points! 📸
