Customer Q: When drafting the messages and emails, are we able to format them ...
Customer Q: When drafting the messages and emails, are we able to format them so we can use bullet points, bold or underline sections? There is an editor for the message body, with lots of options to customize, including: customize the font (campaign fonts include Helvetica (default for all templates, Arial, Courier New, Georgia, and Trebuchet) bold text italicize text underline text strikethrough text add headings (including H1, H2, and normal) add a link undo redo add images Multiple images can be added into the email campaign message body. There is no limit to the number of images that can be added, however individual images must be under 5MB. To learn more about email campaigns including the new Campaign Generator, please visit our Help Center.Customer Q: Is there a plan to be able to text campaigns when we don't have an email address?
Customer Q: Is there a plan to be able to text campaigns when we don't have an email address? or send a follow up reminder? Hello! With respect to the availability of text campaigns in the Marketing Suite Campaigns feature, please take a look at this thread and let me know if you have any further questions. With respect to follow-up reminders: There are many different text reminders that can be sent via both text and email. Find more information about that here. On select Jobber plans, you can send automatic follow-ups for quotes and invoices. These follow-ups are delivered the same way the original was sent, either by text or by email. If this does not answer your question, feel free to comment in this thread with more specifics and I am sure we can find the answer for you!Customer Q: Privacy is often a concern with AI. How will Jobber be using and protecting our data?
Thanks for the question. We take data privacy seriously and adhere to our privacy policy, which outlines how your data is handled. Interactions with Jobber AI features may be logged for analysis, quality assurance, and security purposes.Customer Q: Can we test out the AI system, but if it isn't a match for us return back?
AI is integrated into many parts of Jobber to make your day-to-day work smoother, so it isn’t something that can be fully “turned off.” That said, specific AI features—like Receptionist, Voice, and Rewrite are completely optional. You can try them out at your own pace and, if they don’t feel like the right fit, simply stop using them. Your core Jobber experience will continue to work just as it always has.Customer Q: Do we need to activate Jobber AI or is it automatically updated to our Jobber account?
No setup required—Jobber AI is already in your account. Just tap the ✨ icon in the app or on Jobber.com to start a chat by typing or use Voice. Voice is available on the mobile app only. Tip: If you don’t see it, update your mobile app to the latest version.Customer Q: Is there a way to have the email campaigns to go directly to customers main...
Customer Q: Is there a way to have the email campaigns to go directly to customers main inbox instead of the "promotions" inbox. i dont think majority of the customers are seeing them. Unfortunately, no. This is managed by the email providers. Many use an algorithm that classifies commercial content, deals, and offers as promotional, sorting them into the Promotions tab to keep the user's primary inbox focused on personal communication. Transactional email, on the other hand, would not be considered marketing and should hit the customer’s inbox.Customer Q: Does Jobber AI allow you to see what your competitors pricing is for similar services?
No, Jobber AI doesn't have direct competitor pricing information, but it can provide some advice on how to price competitively, given your services, industry, and region. I'd suggest starting a chat with Jobber AI by clicking the ✨ . You can type out a chat on desktop or mobile, or use Voice on the mobile app to dig into your pricing questions.Customer Q: Is there a plan change to add Marketing Suite?
Marketing Suite is available (in the US, Canada, UK) as an add-on to all plans and is included in the Plus plan. To add Marketing Suite to your account, follow this link and click the “Add to Plan” button: https://secure.getjobber.com/marketing_suite_landing_pag
