The First Impression: What Makes Someone Choose Your Business?
Before a customer ever hires you, they’re already judging your business through your website, reviews, social media, phone calls, and communication. What’s one thing you believe helps turn a potential customer into a paying customer?4Views0likes0CommentsIf you have to give up more than you want, are they the right person to hire?
I have a guy that I worked with in the past that I always told, when I start my own company I want him to work for me. He was smart, articulate, hard working and a quick learner. Now that my company is a reality, I reached out and he wants way more than I am willing to pay, and he is making it really hard to convince him to come over. I always thought he would be a great addition to my team and I always had a position in mind for him, something he could grow into. Where he is now is a dead end but with me, the sky is the limit. I wonder, is he the same person I knew when I was managing a team for another company? Should I be offering him more? Are his requests unreasonable or are my offerings unreasonable? Is he even the right person if he is going to ask for more than he knows I am willing to offer.22Views0likes2CommentsShould I hire employees or use 1099 subcontractors for better quality?
We have 6 subs full time and it's burned us a few times. We go behind them on ~25% of jobs. We just got CompanyCam and that'll help operationally. But, I am considering going the employee route and paying hourly. What do you feel works best -- to maximize profitability, ensure quality, and reduce headaches?241Views4likes14CommentsHow do you train admin to think critically instead of just following a to-do list?
When I hired my first virtual assistant to take on some administrative tasks that run the business, it took me about 6-12 months to find the right training and tools to teach him how to do the processes. realized that I didn't just want a worker waiting on a todo list everyday, but I needed someone who could make critical thinking decisions. And then my training changed from to do lists, to showing him how to think and why, and allowing him to make some decisions to build his confidence and trust. Do any of you have any training tips for your admin staff to strengthen the processes?29Views0likes2CommentsWhat kind of employee bonuses are you offering your team?
I recently listened to this Masters of Home Service episode with Cory Byron (WiringByron). It got me thinking, how are you all handling employee bonuses? Has your current approach improved team performance, or have you faced challenges? Share your experience below! Give the episode a listen if you want to learn about: Building a simple bonus system that's easy to manage Common issues a bonus plan can address How regular communication keeps your team motivated Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
46Views2likes1CommentHow to compensate employees for mileage and drive time between jobs?
Howdy y'all, we're looking for new and/or experienced cleaners in Austin, TX and given the expanse of our service area (drives could be up to 50 miles) I'm trying to source cleaners who live in all four quadrants of the Greater Austin area. [Any recommendations of folks who would make great employees in my area, please shoot me a message!] Understanding that there are a multitude of ways to compensate for mileage or drive time, I'm curious who has found a balance between efficiency and cost. Say a cleaner does 3 cleans in a day and goes directly from home to their first job, and from the last job back to home. Those first and last are 'commute' drives, so we could calculate either a) the distance between jobs 1, 2, and 3, and pay per mile , or b) record the time of arrival at job 1 and the time of completion at job 3, and instead of paying per mile offer an extra $1 or $2 per hour rate so that it is all encompassing. Love to hear your thoughts - thank you!86Views5likes3CommentsCommission Based Pay?
Hey guys! Wondering if anyone here has experience with paying employees commission instead of hourly. How is that working for you guys? How do you have it set up to where you’re making the profit you need and the employee is happy and motivated to work hard? At what percentage do you pay? Thanks!1.4KViews7likes14CommentsWhere do I hire a qualified box truck driver willing to do hard work?
I run a growing local food scrap hauling and composting business in Louisville, and we’re looking to hire a dependable part-time route driver for box truck and step van work. The job involves early mornings, local routes, heavy wheeled bins, liftgates, outdoor work in all weather, and a long drive down some windy country roads after backing in and out of loading docks downtown. For those of you who have hired solid delivery or route drivers before, where have you had the best luck finding hardworking, reliable people who are comfortable with physical work and independent routes? Indeed? Amazon/FedEx drivers? Word of mouth? Looking for advice from folks who have actually found good people.27Views0likes0Comments