How are you qualifying new clients?
This is something we’ve struggled with for a few years. How and when to really qualify clients before you do the estimate. Right now our flow is typically people will call and speak to my Admin and she will book them in for a video call with myself. They can also book and schedule this online through the AI receptionist or online booking. Now because we’re just doing a video call we’re not driving all over. I don’t really have a whole lot of skin in the game. I’m wondering, should I not qualify them too hard? These are the qualifying questions that we’ve been trying to ask. 1. When would you like to get this project done? 2. Do you have a budget for this project? 3. Have you got other estimates that we need to be aware of? Who is hard-core when you do this? If you didn’t like the responses you were getting would you literally stop the video call and say sorry we can’t give you an estimate for this? I would love to hear how hard-core others are doing this? Thanks for your time.Financing Options for Service Industry?
Anyone out there offer financing options for their services. We are a house cleaning service and through our training center (we teach cleaning) we thought we would reach out to Affirm and sell our classes with financing option. When I spoke to Affirm they asked why not our cleaning services? Well, yes why not? Anyone has tried this? If you have what are some to dos and do nots have you learned?Is your business showing up in AI search? 🔍✨
Have you ever asked AI something like “Who’s the best plumber in [your city]?” or “Find me a landscaper near me” just to see if your business pops up? If you appeared, what are you doing to make sure you maintain visibility? If not, PhilRisher has a few website tips that could help. 👇 In this Masters of Home Service episode, he covers website best practices that can help your business stay visible as search changes, from answering real customer questions to sharing pricing and local information and putting more work into your ‘knowledge base’. 👉 Want to put these tips into action? Download our free website optimization playbook for this episode. Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
How do I explain the value of my services without defending my prices?
What's one service that customers consistently underestimate the value of? For me, it's often the planning, preparation, and experience behind the work—not just the labor itself. How do you educate customers on the value you bring without feeling like you're defending your prices? I'd love to hear how others approach these conversations.Are You Selling Your Service… or Selling the Experience?
Customers have more choices than ever. Sometimes the difference isn’t just the service you provide, but how you make people feel from the first interaction to the final follow-up. What are some ways your business creates an experience that keeps customers coming back?What's one sales habit that helped you win more jobs?
Maybe it's asking better questions, listening more, or changing the way you showcase your pricing. What's made the biggest difference for you? In this Masters of Home Service episode, Kevin Valle (Pink's Windows) shares how focusing on serving instead of selling helped grow his business from roughly $3,000 a month to more than $80,000 a month. He explains why listening builds trust, how to make pricing conversations feel natural, and how to train a team to sell without relying on scripts. Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
Have you ever fired a marketing channel?
What's something you used to spend money on that you finally said, "Never again.” Google Ads? Flyers? Something else? What made you pull the plug on it? In this Masters of Home Service episode, Gabe Chrismon of Oply unpacks why throwing more money at marketing isn't always the answer to landing new customers. Learn about customer acquisition cost (CAC) and how to get more value from every marketing dollar. Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
