Minimum service fees vs. small add-ons: How are you handling on-site scope creep?
Hey everyone! Quick operational question for the group regarding pricing and client expectations on-site.
When you’re out on a job site and a client walks out to ask, "Hey, while you're here, can you quickly do [X]?"—how do you handle it?
Do you:
- Enforce a strict minimum charge regardless of how small the addition is?
- Add a quick line item on the spot through Jobber and send a revised quote/invoice for approval before doing the work?
- Throw in minor tasks as a goodwill value-add to build rapport and lock in repeat business?
I know everyone’s strategy varies depending on trade, route density, and busy seasons, but I’d love to hear how you balance keeping margins tight without burning goodwill with solid customers.
What’s your exact policy or script when a quick 5-minute task gets brought up on the spot?