Forum Discussion

MICHAELG's avatar
MICHAELG
Contributor 2
10 months ago

ARE YOU ABLE TO TRAIN THE AI RECEPTIONIST TO ANSWER MORE QUESTIONS FROM THE CUSTOMER?

ARE YOU ABLE TO TRAIN THE AI RECEPTIONIST TO ANSWER MORE QUESTIONS FROM THE CUSTOMER? AND IF SO, HOW? RIGHT NOW IVE BEEN PRACTICING WITH THE FREE AI RECEPTIONIST AND I WOULD NEED IT TO DO MORE THAN IT ALREADY IS

4 Replies

  • MrElectro's avatar
    MrElectro
    Contributor 3
    10 months ago

    Im using it now for the last week and so far its hit and miss, works great for basic call taking but cannot deal with emails or address of customer and caused a lot of them to hang up or get angry due to the issues with taking information

    • BHS's avatar
      BHS
      Contributor 3
      10 months ago

      Finding the same outcomes 🤬.  And it only assigns tasks to Admin-level users.  We should be able to pick the person within our account to whom the task gets assigned.  I don't know about others, but my receptionist (human) doesn't have admin privileges for ANY software we use in our business.

  • Jessica-2025's avatar
    Jessica-2025
    Contributor 3
    10 months ago

    Great question.  We are following this thread; we are considering signing up for AI Receptionist.

  • jade's avatar
    jade
    Jobber Support Team
    10 months ago

    Hello Michael G!

     Thanks for the question; Jobber does not currently have a way to train the AI Receptionist. However, we will continue to develop and improve this feature. 

    Your feedback is very important. To share your feedback directly with our Product Team, please fill out the feedback form on the Manage tab on the AI Receptionist dashboard.