International Customers - Getting Ripped Off
I am writing to ask if there are any international customers they are frustrated, and how they work around the following issues. I am in Australia and use Jobber for my cleaning business. Because we live in Australia, we do not get access to two way messaging (letting customers know we are on the way to their job), AI Receptionist or Jobber Payments.
I don't understand how Jobber can charge the same amount of money as their US customers but not offer the same services.
I then have to may additional hundreds of dollars for other intergrations and messy zapier triggers to get simple tasks completed that our customers expect from us. If you are going to roll something out Jobber, you should invest into rolling it out for all your customers, and maybe not invest so much in over the top podcasts.
Hello there, we are so sorry that you feel this way, and thank you for taking the time to share your feedback. I can understand how frustrating it must feel to pay the same subscription price as U.S. customers while not having access to features like two-way messaging, AI Receptionist, and Jobber Payments. If you feel that you may not be getting the full value of your plan, our Success Team would love to work with you to make sure you are on the best plan for your budget and needs.
We appreciate the feedback on the need for additional integrations to fill those gaps. Thank you for sharing how important those tools are for your business.
While some features are only available in certain regions due to legal, regulatory, or infrastructure requirements, we know that doesn’t make the impact on your day-to-day any less challenging. I’ve shared your feedback directly with our product team so they can see how this affects international customers, especially in Australia.
Thank you again for being candid with us and for running your business with Jobber. We truly value having you in the community.
