Two Way Texting with Multiple Technicians
Wondering who out there utilizes the two way texting feature for the bulk of their communication with clients and who has multiple technicians/office staff? I'm just getting my lawn service going ...
Forum Discussion
What service are you using now??
Captivated Texting.
One phone number. Shared inbox.
Incoming texts go into a general queue that only people with manager access see. They then assign the conversation to users. Once a user is done conversing with a customer they mark the conversation as complete so that the next time the customer texts in, it goes into a queue.
It can be a little confusing for customers at first because they will communicate with multiple people from the same number. Like if our sales person is the first person they text with they may save the contact as "Joe- Lawn Care Guy" or something like that. So all texts from them they think are from Joe.
But for the most part customers have no problems and it way better than they getting txts from all kinds of different numbers.