My stance on those is the "happy message" after a job is complete is the best report card. Before you send an invoice, ask them how everything went? If they say something like "ok" or anything but it went amazing, legitimately ask if there's something you can do better. That will do more to actually move the needle in your business than an arbitrary number.
Also, some people won't leave google reviews because they already gave you 5 stars on your internal survey.
What we do, is we have an automation through Go High Level, that asks them to rate us on a scale of 1-5 stars, if they click anything less than 5, it sends us a notification to reach out right away. If they give 5, it automatically sends them to our google business page to leave a review.
I dont know, i guess I like the paper trail of it all. Looking back at my accomplishments helps me to keep going if I am ever discouraged. The surveys can help boosts self esteem knowing im serving the community. Its a win for me too!
Yes definitely is 💪
