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11 Replies
- RbJones2025Contributor 2
I found this very helpful! Thank you for the information.
- DFWdynamicmediaContributor 3
The main takeaway is solid: be fully present in the job or fully in the office, not stuck in between.
The hallmark of a good entrepreneur getting started! Often times, the desperation for help lends to hiring someone close (underskilled but trustworthy) and paying too much.
STRUCTURE your work week intentionally to allow for sales and office tasks. e.g. leave tuesdays and thursday afternoon/evenings for sales and no production on Fridays so you can catch up on stuff. If you are burried in production, then you need to hire a low skill, high ceiling person that you can train up. (low skill because it fits the cash flow) and high ceiling so they are teachable.
Low hanging fruit: Many entrepreneurs hire their spouse to eleviate pressure on the office end until you hit the next ceiling. Either way, you will need to move towards block scheduling at some point in the growth journey.- CrowndProvisionContributor 2
Man this is such an important question when starting off! I appreciate you asking. I'm looking forward to also reading the answers.
- NiagarbuildcoContributor 2
I work from home and put in 14 hour days to keep up on work and estimates
- DFWdynamicmediaContributor 3
Wow 👏🏽
- 510mobiledetailNew Member
This is true. The work day is so much longer as an owner than an employee
- travisshepherdContributor 5
I am a one-man operation right now currently running Tri State Exterior Cleaning and Paint, so I know exactly how fast things can pile up. Being the technician, secretary, and salesman all at once means the trick isn’t working more hours—it’s protecting your focus while on a jobsite.
Here is how I keep the machine running smoothly:
1. Batch Your Communication
Answering the phone while equipment is running ruins your efficiency and makes you sound rushed.
- How I handle it: I set 2 or 3 dedicated windows a day to reply to messages (e.g., morning, lunch, and end of day).
- Setting Expectations: My voicemail and text auto-responder say: "Hey, this is Travis. I’m currently on a jobsite giving a property my full attention. Leave a message, and I will call you back during my next office window at 1:00 PM or 4:30 PM."
2. Estimate on the Fly
If a quote takes you an hour of paperwork at night, you'll fall behind instantly.
- How I handle it: I built standard pricing matrices for my common services based on property size or linear footage.
- Using Templates: I keep saved text and email templates in my phone. When I finish measuring, I plug the numbers into the template and hit send from my truck in under 5 minutes.
3. Lean on Automation
Let your software handle the repetitive tasks while your hands are full:
- Auto-Reminders: Automatically text clients the day before a service.
- Quote Follow-Ups: Set up automated texts to gently nudge clients 3 days after sending an estimate.
- On-My-Way Texts: A quick, pre-saved tap on your phone before putting the truck in drive keeps clients informed.
The Golden Rule: When you are on a job, be 100% on the job. When you are in your office window, be 100% the professional operator. Trying to do both at the exact same second is how mistakes happen. Keep it organized, you got this!!!!
- RbJones2025Contributor 2
I will be taking a few tips from this. Thank you for sharing!
- DFWdynamicmediaContributor 3
Strong systems here. Batching communication is the difference between running a business and being run by it. The hardest part is consistency especially when jobs get busy and it’s tempting to “just answer one more text.”
Automation is the real multiplier, especially follow-ups most small operators leave money on the table there.