Do you know your actual effective hourly rate per client — once travel time is included?

Question

Hi everyone — I'm a developer, not a cleaning business owner, so I'll be upfront about that. I'm doing early research before building anything.

I've been spending time in this community and something keeps catching my eye. There are a lot of conversations about pricing, undercharging, and knowing your numbers — but the specific gap I keep noticing is this: Jobber shows you revenue per job, but it doesn't tell you your real effective hourly rate per client once you factor in drive time and how long a job actually ran versus what you quoted.

For a residential cleaning business with recurring clients, that seems like it could matter a lot. The client who pays $200 but takes 45 minutes to drive to might look identical in Jobber to a client who pays $180 and is 5 minutes away.

My question, specifically for cleaning business owners using Jobber: is this actually a problem you run into? Are you tracking profitability per client in any way right now — spreadsheet, gut feel, something else? And if you're not tracking it, is that because it's genuinely not a priority, or because there's no easy way to do it inside Jobber?

Not selling anything — I haven't built anything yet. I'd genuinely love to have a 15-minute conversation with a few people who manage recurring residential clients in Jobber. Happy to share what I learn with anyone who's interested. Drop a comment or DM me.

hugehandyman · Answer

This actually CAN be tracked in jobber depending how you do your systems. My guys submit their mileage in a separate form and my payroll person add it to and expense, so we'd see it in the gross profit. Then their clock ins tracks the rest. In CA, unless you cam to the shop first, your initial commute is not on the clock. But your time in between appointments is. They should stay on the clock during that time. Then clock in to the next job when they get there. Or do the reverse but it's still tracked. Also, Jobber does keep track of technician productivity which is a really cool tool so you can see who's got the highest output based on revenue. To do that, you need to be fully utilizing Jobber to make sure the numbers are clean.&nbsp;

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Do you know your actual effective hourly rate per client — once travel time is included?

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