When do you offer discounts or "discounts"?
In home services, it can feel like customers are always looking for a deal. But after years in the business, our approach is pretty simple: we don't discount. Not because we're rigid — but because o...
Forum Discussion
We only discount if there was an issue that we are accountable for. But our estimates have lots of allotments and a contingency, so the final invoice tends to be lower than the original agreement regardless. When we get asked to lower our price, we work through what scopes we can deduct and some areas we recommend removing only. Change the offer, not the price.