Some ideas that had been kicked around were having a sliding scale that paid more, or less based on hitting specific performance based KPI's such as:
Completing jobs in specified time, no repeat visits to clients for incomplete/incorrect work, vehicle and equipment maintenance, client feedback, processing of required paperwork/documentation, on-time records, and others.
One concern I had was incentivizing anyone based off job completion time. This could lead to cutting corners in order to finish quickly which could lead to injury, or general safety violations. My teams safety comes first, so this worries me. Also, I am not sure what mechanism we can use to track the KPIs.
It seems like many service based companies have compensation in other ways, some financial, some tangible, but not based off a sliding performance scale so just looking to see if anyone has had success (or failure) with this model.
If you already have a system for collecting this data or are working on a template, I’d love to take a look and share my feedback. Thanks! I think we both work in the same arbor industry.
