How to celebrate top talent?
The more the team grows, the harder it is to keep up with every birthday and "work-iversary" (the day they first started with us). Celebrated one of our top carpenters today by getting him one of the best hammers on the market. It's a small gesture that cost 500$ but it seems to have meant a lot to him. Curious to hear how people celebrate their crew. When? What do you do? What works vs what doesn't?
Claim your Territory!
Hello Jobber Community, My name is Mario Visin, Founder of Group7 Home Services LLC. We joined the Jobber community with a spirit of collaboration, learning, and service to the home services professionals who keep our homes, neighborhoods, and communities running. I believe the home services industry is entering one of the most important seasons in its history. Blue-collar workers are becoming entrepreneurs by the thousands. Handymen, roofers, painters, landscapers, installers, restoration experts, and specialty trade professionals are no longer just working jobs — they are building businesses, serving families, and creating the foundation for generational opportunity. The home services industry represents hundreds of billions of dollars in economic activity each year. Large suppliers, big-box retailers, and national construction brands have created tremendous wealth from this industry. Yet the heart of the industry has always been the person swinging the hammer, climbing the ladder, knocking the door, answering the emergency call, and doing the work that homeowners depend on. That person is you. That person is me. That person is the blue-collar professional who deserves better systems, better connection, better opportunity, and a clearer path toward building a meaningful life through the trades. One thing I have noticed across many industries is that people often struggle to connect with one another in ways that truly make a difference. We are entering a time where connection and community will matter more than ever. The future will not only belong to the biggest brands or the largest companies. It will belong to those who learn how to connect, serve, collaborate, and build trust with one another. At Group7 Home Services, we are designing a Live-Work-Play vision for the trades — a curriculum and platform strategy focused on helping home services professionals serve one another, grow together, and build wealth through shared relationships, better systems, referral opportunities, and a service-first mindset. This is not just about jobs. It is about lifestyle. It is about family. It is about creating a future so compelling that the next generation sees the trades as a path of pride, ownership, entrepreneurship, and purpose. Strategy matters. Systems matter. Technology matters. But the real transformation begins when good people come together with humility, discipline, and a desire to serve the need before serving the self. I believe larger technology companies serving the trades, including platforms like Jobber, play an important role in this new era. The right technology can help blue-collar entrepreneurs run smoother businesses, communicate better with customers, organize their teams, and create more professional experiences for the homeowners they serve. But technology alone is not the full answer. The real power comes when technology, community, service, craftsmanship, and vision meet at the same table. Group7’s broader mission is Building Thriving Cities by helping people connect around housing, entrepreneurship, education, and local economic opportunity. We believe the home services professional has a major role to play in that transformation because every strong city begins with strong homes, strong workers, strong families, and strong relationships. I am a visionary, and I understand that vision must be protected, refined, and shared with care. But I also believe the home services industry is ready for a new conversation — one centered on dignity, ownership, connection, and a higher conscious level of capitalism where the smaller parts come together to create something greater than any one person could build alone. The big brands we know today started with a dream, a strategy, and a willingness to work for decades. The next great wave of wealth creation may come from like-minded people linking their common threads together, weaving a much larger blanket of opportunity for families, workers, entrepreneurs, and communities. Being part of a community is just the beginning. How we connect matters. Relationships are everything. Work like your life depends on it. Best, Mario Visin Founder, Group7 Home Services LLCWhat kind of employee bonuses are you offering your team?
I recently listened to this Masters of Home Service episode with Cory Byron (WiringByron). It got me thinking, how are you all handling employee bonuses? Has your current approach improved team performance, or have you faced challenges? Share your experience below! Give the episode a listen if you want to learn about: Building a simple bonus system that's easy to manage Common issues a bonus plan can address How regular communication keeps your team motivated Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
How do you keep good employees from leaving?
I had my cleaning company for 17 years now. I have had my fair share of good employees. My longest serving couple has been 12 years. Then I had some team members for 4+ years. While I do not want them to leave as it is hard to find good team members with our core values, I find that they do run their course due to the nature of the job. What have you implemented that helped your business to keep and engage long term good employees? TIADo You Train Your Team to Think or Just Work?
Every Monday, we hold a short training session with our team. We train on communication. leadership. & mindset. The reason being most tradespeople aren’t struggling because they can’t do the work. They’re struggling because they were never taught how to: Speak with clarity Handle conflict Lead a crew Represent the business professionally These tend to be the issues I see bottling up, either from our exit interviews or customer feed back or when things are misunderstood. Thats why I'm curious: Do you train soft skills with your crew?Promoting from within - is someone who is primarily money driven, a good candidate for management?
So here's the situation - I've hired two different operations managers and had to let them go for various reasons. The reason I was seeking outside the company was for a fresh outlook and a new way of doing things. Although I think there were things I could have done in the hiring process to sniff these bad candidates out, I'm now feeling like I should be promoting from within with someone already familiar with our systems and company culture. The obvious choice would seem to be the guy who's been here the longest. He's the site super on all our bigger jobs and everyone recognizes him as the most senior person, the person they call if they have a technical related question. I offered him the position (which is a healthy base salary plus incentive bonuses for gross profit, customer satisfaction, and clearly outlined administrative task goals) and he's very hung up on the money. Objectively, it's more money overall than he earned last year plus the bonuses but the weekly base is lower than if he worked in the field that week. He earned roughly $82k in the field (working roughly 80% of the available hours we COULD have worked him, because of slow weeks), this is a base of $88k with incentive bonuses that should definitely take this north of a size figure position. People should obviously care about the money they earn but he's basically super worried about the guarantee of money instead of the opportunity to earn a lot more with the bonuses. I tried encouraging him that this is something he can do but he keeps going back to the guaranteed money. I definitely want this position on performance pay so a high flat salary is off the table. My concern is he will be a few weeks in, working harder than he did before, getting paid less in the immediate term, and will not be giving it his all. He doesn't view this as a good offer. Question is - if someone isn't excited at an opportunity like this, should I take the offer off the table? Or is there a different way I could be thinking about this?
