Forum Discussion

AnthonySalazar's avatar
AnthonySalazar
Jobber Ambassador
8 days ago

Do employees fail because they’re bad, or because the owner never defined the standard?

This question gets uncomfortable fast. When an employee keeps making mistakes, it’s easy to label them as careless, lazy, or a bad fit. And sometimes they are. I’ve had employees or applicants whe...
animal services
operating procedures
training
Homeownership's avatar
Homeownership
Contributor 5
3 days ago

Standards remove guesswork. A documented process helps everyone succeed and makes coaching much easier.

AnthonySalazar's avatar
AnthonySalazar
Jobber Ambassador
3 days ago

Exactly. Standards make coaching less personal because you’re not arguing opinions anymore. You’re pointing back to the process, the expectation, and the result. That makes it easier for the employee to improve and easier for the owner to make a decision if they don’t.