Building and Keeping a Team Engaged
Hi Everyone, I wanted to see how do you build your business? We are a mostly residential cleaning company in Calgary, Alberta, Canada. I say mostly residential because we also do some commercial cleaning but our main business is reoccuring cleaning. I have been plugging along for 15 years and it took me many tries to get the right people on the bus in my office. I find these people a blessing as I know with our size I would not be able to run it all on my own. Now we have our office admin (customer service, scheduling, social media, other tasks), supervisor (babysit the team, hiring - firing, performance management, quality assurance and feedback from clients) and part time sales rep (follow up on leads, networking). These people are solid and I wanted to ask how do you keep them engaged, invested and continously learning. What outside trainings worked for you team? What perks? Rewards? Thanks a million!
Hiring early? Benefit or hinderance?
Is it more effective to hire during the slow season, allowing ample time for thorough training while accepting the risk of reduced working hours for new team members, or is it better to focus on hiring quickly during the busy season to meet immediate demand but potentially sacrifice the depth of training? What factors, such as employee retention, operational efficiency, and service quality, should be prioritized in making this decision?Hiring the Right People!
Finding and Keeping Skilled Workers in the Trades Finding good help is tough, especially in the trades. What’s your approach to hiring people who not only have the skills, but also fit well with your team? And once you’ve got the right people, how do you keep them motivated and loyal to your business? Let’s talk about hiring techniques and retention.
