The middle-ground take is so important. Owners have to define the standard, train it, and lead it. Employees also have to bring personal responsibility, pride, and honesty to the role.
Both things can be true.
I also like what you said about grace. There are times when someone is struggling because they don’t care, and there are times when something outside of work is affecting them. A real conversation can reveal which one you’re dealing with before you make the wrong call.
I appreciate that perspective, Anthony. That’s exactly what I was trying to express. Both things really can be true at the same time.
As an owner, I have a responsibility to set the standard, communicate it clearly, and lead by example. But I also believe leadership requires enough awareness to recognize the difference between someone who simply doesn’t care and someone who may be carrying something heavy outside of work.
I’ve learned that one genuine conversation can sometimes tell you more than weeks of watching someone’s performance. Grace doesn’t mean lowering the standard or avoiding accountability—it means taking the time to understand the person before deciding how to address the problem.
Correct when necessary. Coach when possible. Listen before assuming.
I appreciate you adding to the conversation. Perspectives like this are exactly why communities like this grow together. 💯🙏🏾
