How do you train admin to think critically instead of just following a to-do list?

Question

When I hired my first virtual assistant to take on some administrative tasks that run the business, it took me about 6-12 months to find the right training and tools to teach him how to do the processes.&nbsp;
realized that I didn't just want a worker waiting on a todo list everyday, but I needed someone who could make critical thinking decisions. And then my training changed from to do lists, to showing him how to think and why, and allowing him to make some decisions to build his confidence and trust.&nbsp;
Do any of you have any training tips for your admin staff to strengthen the processes?

homeownership · Answer

Teaching the process is important, but teaching the reason behind the process is what develops judgment. Once someone understands the purpose, they can handle situations that are not in the manual.

sophiera · Answer

A process is paramount and believe it or not ask questions. When they come to you with a problem, ask them leading questions that get them thinking. If you ask the right questions, they may come up with a solution by themselves.

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How do you train admin to think critically instead of just following a to-do list?

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