Podcast discussion: Stop Using Org Charts. Use This to Grow Faster.

Do you have any thoughts, stories, or feedback after listening to the episode?

Comment below what stood out to you most! 👀

🌟 Do you have a system for keeping your team accountable? How is it working for you, and what impact has it had on your service business?

🌟 How do you empower your team to make decisions without running every little thing by you? What’s worked (or not worked)?

Episode Overview

Most business owners think they need an org chart. But what many really need is accountability. In this episode of Masters of Home Service, Forrest Derr—Fractional COO and owner of Derr Consulting—joins host Adam Sylvester alongside his client, business owner Jerry Jackson, to show how to structure your team so everyone knows exactly what they’re responsible for. You’ll learn how to cut daily chaos, reduce unnecessary calls, and hit your business goals faster.

Show Notes:

• [01:31] The #1 leadership mistake service business owners make
• [02:09] Accountability vs. organizational charts: what’s the difference?
• [02:46] How an accountability chart cut 80% of Jerry’s calls
• [03:28] Real-world examples of accountability in action
• [07:34] How to empower your team to make decisions
• [08:28] The $500 vs. $50K decision-making rule
• [09:37] The “barrel of monkeys” ownership trick explained
• [12:57] What to do when someone’s in the wrong role
• [13:48] Using the “GWC” method to evaluate employees
• [16:34] Why your team needs a clear “North Star” to stay aligned
• [18:24] Building positions based on outcomes, not people  

🚀 Want to put these tips into action? Download our free, customizable accountability chart template.

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