Unfortunately for my business - I have to hire experienced techs WITH a great attitude. Because I'm not on the tools (and probably shouldn't be), I'm relying on experience to execute our remodels. I've found that as soon as you can tell someone has an attitude issue, you need to separate. They will affect everyone on the team and it will be a huge headache.
What I've been finding lately is that I need a zero tolerance policy for people that aren't a cultural fit though. I don't care how "good" their work is.
That makes sense for your industry. With remodels, you need people who already have the technical skills to execute the work correctly, especially when you're no longer on the tools yourself.
I agree with being strict about cultural fit, too. One experienced employee with a bad attitude can create problems for an entire crew.
For us, the technical side is easier to teach, so we have more flexibility to hire beginners. Your situation is a good reminder that the right hiring approach depends on how much experience the job requires and who is available to train the person. You can teach someone to scoop dog poop in 1-2 weeks, I think it would take longer to do remodel training lol
