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chealseyjean's avatar
chealseyjean
Contributor 2
23 days ago

Double Payments in QBO via Jobber

I'm having an issue with the Jobber/Quickbooks integration where a customer pays by EFT straight to our bank account and it will register the payment and match with the invoice in QBO but obviously not in Jobber due to one-way integration. I then have to go into Jobber and close the invoice out there,  but there's not a way to close the invoice without recording a payment AND have it remove that amount due from the client's account. So I end up having to record a "Ghost payment" and go back into QB and delete that so that it doesn't appear that the invoice has been paid twice.

I spoke to Jobber support and they essentially told me to disconnect our bank account from QBO and look to Jobber as the "Source of Truth" for payments - but I can't do that because our bookkeeper uses QBO for taxes and we use QBO for tracking bill payments. 

Anybody else having this issue and/or find a resolution? 

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