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Housekept_Tim's avatar
Housekept_Tim
Contributor 2
16 days ago

Xero/Jobber Integration Issues

Hey all! We were quite excited when the XERO / Jobber invoice integration was introduced. However, we have experienced a few issues, the most recent of which has created a rather large problem.

It appears that the integration has gone backwards and pushed through doubles of HEAPS of invoices, even those that have been closed or untouched for some time. Needless to say, this has posed a reconciliation nightmare and to add insult to injury, Jobber Support has pointed to the developer who has pointed us back to Jobber who has pointed to Xero Support. 

Has anybody else experienced this or other issues with this integration?

  • julie's avatar
    julie
    Jobber Community Team
    15 days ago

    Hi there! We're sorry to hear about these issues.

    Contacting Xero support is indeed the correct path for any issues like this in the future. In this case, our team has reached out to them as well and is currently coordinating to find out exactly what caused this particular case and how we can prevent it in the future.

    Someone will be reaching out to you to get this matter resolved!