Jobber should make it easier and have the payment schedule on the app. As well as payout should be faster and with less of a fee and transaction fee. Why does the fee get charged to the company jobber should allow us to add it to the customers invoice. We are paying for a month membership why not priority your customers.
Hi LolaDiamond Thanks for sharing this feedback. I hear you on wanting clearer payout information in the app, faster access to funds, and more flexibility around processing costs.
As WiringByron mentioned, the guidance we consistently receive is that the best business practice is generally to account for payment-processing fees within your overall pricing, as you would with other operating expenses, rather than adding a separate surcharge. This helps keep pricing clear and predictable for customers.
That said, we understand that every business operates differently, and I’ve captured your feedback about wanting more flexibility. I’d also love to know what payout information you would find most helpful to see in the app and what payout timing would better support your business.
This has been a huge topic for us as well. Every other contractor and supplier, even coffee stands, seems to be charging customers at least a 3% card processing fee.
We won't bake these fees into our overhead costs because doing so makes us less competitive on estimates. We want to give our customers the choice of how to pay: cash, check, ACH, or card.
We thought we had solved this issue when Jobber told us we could simply add the processing fee as a line item on our invoices, giving customers a choice. That is what we have been doing until a customer recently questioned the 1% ACH fee and whether we are permitted to pass that charge along.
Even more importantly, Jobber Payments doesn't distinguish between credit and debit cards for surcharging purposes. Debit cards cannot be subjected to credit card surcharges under payment-network rules, even when processed as credit. Yet Jobber Payments does not provide a way for us to distinguish between the two when applying processing fees. This puts us, as the contractor sending out the invoice with a 3% fee, in a legally vulnerable position.
Your previous recommendation to add the processing fee as a separate line item potentially exposes us to violations of payment-network rules, since Jobber Payments accepts both credit and debit cards without distinguishing between them for surcharge purposes. If Jobber recommends this approach, how are we supposed to protect ourselves from the associated liability?
Additionally, if Jobber Payments is advertised as being "included" in our program fee, why are we being charged these additional processing fees without the tools necessary to pass them along compliantly? This raises serious concerns for us.
It would be best if Jobber Payments could be updated, as other payment processors have done, to automatically distinguish between debit and credit cards and allow customers to choose their payment method, including ACH, with any legally permissible associated fees clearly displayed.
Since Jobber previously advised us to add processing fees as a separate line item, can you clarify in writing how contractors are supposed to implement that recommendation without violating debit-card surcharge restrictions?
We want to continue using Jobber Payments, but we also need a system that allows us to offer customers payment choices without exposing our business to unnecessary legal risks. What solution does Jobber recommend that accomplishes this?
Hi TiffanyMa thank you for explaining this so clearly. I understand why you want customers to choose their payment method without increasing every estimate, and why the guidance you received has raised concerns.
Adding a line item doesn’t, by itself, ensure that a payment surcharge is permitted or meets the applicable requirements. I’m sorry the advice you received didn’t address that distinction. We shouldn’t present a manual line item as a complete solution to the concerns you’ve raised. I will share the feedback with the team.
To clarify the pricing language, Jobber Payments being “included” means access to the payment-processing feature is included in your subscription. Transaction processing fees still apply separately.
An alternative to consider is offering a discount from your standard quoted price for preferred payment methods, such as cash or check. This gives customers an incentive to choose those methods. However, a payment-method discount needs to be structured and disclosed correctly—it isn’t simply renaming an added processing fee. Before implementing it, confirm the requirements that apply to your business with your payment processor.
Your feedback about wanting automatic payment-method identification and clearer controls for permitted fees is valuable. Thank you for explaining how this affects your business.
The standard payout schedule for US and Canada based users is a ~2 business day window.
However, even when Jobber marks a payout as Deposited, the bank may take additional time to post the funds. There's commonly a lag between the payout date in Jobber and when the bank releases the funds. If there's a hold or review on the account, payouts can be frozen or delayed until documentation or information is provided. If this is ever the case, respond as soon as you can to any request for into to lift holds!
I also recommend reaching out to the Support Team directly by phone or through the chat function in your account to check if you have any outstanding information request and/or to see if there are any reasons why your payment window is longer than the usual 2 business day window.
You can definitely add a fee to any invoice you like. Why not just add a line item on the app before you send an invoice for 3%?
This has been debated endlessly. The feedback that's always given is you should be building those fees into your pricing. They are a fixed cost of your business.
We add 10% to every quote 3% for CC and 7% for a local tax that we have here. I don't add margin on these I would just like them covered so we aren't paying them out of pocket.
