Forum Discussion

geoffhazel's avatar
geoffhazel
Contributor 2
9 days ago

Texting invoices from MY phone number vs Jobbers

I'd love to find a way to set MY phone number as the "from" number when Jobber sends a text to a client.  Clients get the texts and ASSUME it's from ME, but it's not.

Any way I can set that up?  Or does Jobber need to put something on the "enhancement request" list?

 

5 Replies

  • travisshepherd's avatar
    travisshepherd
    Contributor 5
    7 days ago

    Jobber Desktop Web Path:

    1. Click the Gear Icon (Top Right) -> Select "Settings"

    2. In the left menu, click "Dedicated Phone Number"

    3. Click "Get Started" (or view your A2P 10DLC registration status)

     

    Note on Call Routing:

    - Incoming calls to your Dedicated Number automatically forward to the primary number listed under Settings -> Company Settings.

    - If using Jobber Receptionist, manage your call handling under Manage -> Receptionist in the main left sidebar.

    Official Help Center Links & Visual Guides

  • travisshepherd's avatar
    travisshepherd
    Contributor 5
    7 days ago

    For this setting you'll need to log into the actual Jobbber website on a desktop select the gear icon and select dedicated phone settings, you have to be on a desktop and you have to log into the Jobber website to do this. Let me know if this helps you out!!!

    • geoffhazel's avatar
      geoffhazel
      Contributor 2
      7 days ago

      If you could send me a screenshot or something of where that setting lives, I would appreciate it. I have looked at every setting on the desktop under the gear icon and I cannot find it.

  • geoffhazel's avatar
    geoffhazel
    Contributor 2
    7 days ago

    I'm looking all over Settings and can't find "Dedicated phone number" anywhere.  Help me out please. 

  • travisshepherd's avatar
    travisshepherd
    Contributor 5
    8 days ago

    The short answer is no, Jobber cannot send automated texts from your personal cell phone number.

    ​This isn't a Jobber limitation—it's a strict cellular carrier rule. Because Jobber sends messages over the internet, carriers require them to route through an official business line to prevent spam blocking.

    ​However, you can completely solve the client confusion right now using two native features:

    • ​Activate a Dedicated Phone Number: Go to Settings > Dedicated Phone Number to claim a permanent, local 10-digit number. Every text Jobber sends will come from this exact same number so clients can save it as your business contact.
    • ​Turn on Call Forwarding: In your settings, link your personal cell phone to that dedicated number. If a client tries to call the text number, Jobber automatically routes the phone call directly to your personal phone. 

    I hope this clears up your issue and gets everything straightened out for you!!!