Location timers still not working

Question

Hi everyone.&nbsp; I have my guys clock in/out when they arrive at the office using the timesheet timer on their mobile apps.&nbsp; This starts/stops the general timer for the day.&nbsp; However, we have had trouble with the auto location timers when we arrive at our jobs.&nbsp; They are not automatically turning on.&nbsp; The timers worked for about a couple of weeks and now have not worked for 2 months.&nbsp; We have uninstalled and reinstalled the app and have opened a ticket with Jobber but we still have not gotten it to work.&nbsp;Is anyone else using the automated location timers and is it working for you?&nbsp; Is this a common issue with the auto location timer?&nbsp; Do I have to default to manual start/stop on each job?&nbsp; &nbsp;I would prefer the auto timer over the manual location timer to make it simple and&nbsp; avoid techs not consistently starting the timers on jobs.&nbsp;I want to measure the techs efficiency rates on billed vs unbilled hours. My team productivity report isn't accurate because of the timer issue.Is anyone using the automated location timers and team productivity reports?&nbsp; What's your experience?&nbsp;&nbsp;&nbsp;&nbsp;

krista · Answer

Hi Ernie​&nbsp;
Hi there, this is a really common point of confusion, so you are definitely not alone here.
The key thing to check is that the general timesheet timer must be running first for the automated location timers to trigger. The location timers do not start a workday on their own, they only switch the timer from general time to job time once a technician arrives at a job site.
From what you described, it sounds like your team is clocking in at the office, which is exactly how it should work. After that, when they arrive at a job, the app should automatically move them from the general timer to the job timer. If the general timer is not running, the location timer will not kick in.
I also wanted to share that our team is actively working on stabilizing automated location timers. Improvements are underway, and a future app update will include fixes to make this feature more reliable. In the meantime, making sure everyone is running the latest version of the Jobber mobile app and has the correct location and battery settings enabled will help ensure the best possible experience. This help article covers the main troubleshooting steps for setup.
The feature is actively used by many teams, and once the general timer and phone settings are dialed in, the automated timers usually work well, and your team productivity report should start lining up much better.
Hope this helps.

thathandymanvan · Answer

I agree with Ernie​. The recurring technical issues are a primary reason I am evaluating alternative CRMs. We are experiencing frequent app crashes, persistent login loops, and location tracking failures. Unfortunately, the support team consistently attributes these bugs to our device settings rather than addressing the software’s stability. While competitors like Housecall Pro have their own support limitations, the lack of technical accountability here is making it difficult to maintain operations.

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Location timers still not working

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