Making calls from the Jobber app
We have a dedicated number with jobber and it works great for sending text messages to the customer. However, when you click on the phone icon to make a call it uses the mobile phones default phone number and not the Jobber dedicated number. Is there a way to have jobber only use the dedicated number caller ID? I have customers calling my techs on their personal phones, because the tech called them via jobber, instead of reaching out to the office. Sometimes the tech immediately relays the info but many times they're in jobs and not able to answer the phone. Other times they don't check their voicemail until much later and then forward the info to us. I really don't want the tech receiving those calls in the first place. All calls should be going directly to the office. It creates a big hiccup in our process when the office doesn't find out until later that a customer has reached out. We now only have the techs text the clients. If a call needs to be made the tech notifies the office and the CSR reaches out. Its a workaround but not the most efficient.
Is there a way to have the caller ID show the Jobber dedicated number? If not, that would be a great thing to have.
Real answer: NO
At the moment, there is no way for calls made from the Jobber mobile app to show the Jobber dedicated number as the caller ID. When a technician taps the call icon, the call goes through the phone’s native dialer and uses the technician’s personal phone number.
There are other options you can implement, but they depend on your company’s size and budget. For example, you can use a business phone system where employees make calls through a phone app using the company’s main number. This allows everyone in the office to see which calls are being made and keeps communication logged in one place. However, even with those systems, the main texting number will still be the Jobber dedicated number, while your company may also have a separate main office phone number for calls.
If you’re running a company, it’s also worth considering providing employees with company devices instead of having them use their personal phones for business. Many businesses give technicians tablets or company phones with data service and install the necessary communication apps on them.
You can also use internal communication tools like Google Chat, Slack, or similar apps to keep everyone on the team informed and connected.
A practical workflow fix many companies use:
Technicians only text customers through Jobber
If a phone call is needed, the technician notifies the office
The office staff makes the call using the company phone number
The office number then handles:
Callbacks
Scheduling
Follow-ups
This keeps all communication centralized and prevents technicians from becoming the main point of contact for customers.
