Automation
We started using automated follow ups for quotes, reviews, etc. but the automated messages wouldn't stop once we heard back from them. A lot people got mad and thought we were just pestering them. Is...
Forum Discussion
Yes, but they skip that and still get mad. Often times they will respond to the first message and say they are waiting on HOA approval or something. The automation should stop there because they replied. Instead it continues on with the sequence.