What are you doing right now to make the phone ring for your business?
what is your go to advertisements or sales tactics to get lead generation? We have been in business for over 17 years now servicing the Tampa bay area and this year has hit us the hardest. I am an isa certified arborist and I do engage in networking and community events but despite our best efforts we are still experiencing a lack of leads. I don't want to just throw money at the wall but we are running out of options. what are some things that are working for you?Is your business showing up in AI search? šāØ
Have you ever asked AI something like āWhoās the best plumber in [your city]?ā or āFind me a landscaper near meā just to see if your business pops up? If you appeared, what are you doing to make sure you maintain visibility? If not, PhilRisherā has a few website tips that could help. š In this Masters of Home Service episode, he covers website best practices that can help your business stay visible as search changes, from answering real customer questions to sharing pricing and local information and putting more work into your āknowledge baseā. š Want to put these tips into action? Download our free website optimization playbook for this episode. Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
Any tips for making YouTube videos that actually bring in customers?
If you're creating videos for your business (or thinking about it), what's one thing you've learned that makes a difference? In this Masters of Home Service episode, Jacob Palmer (Palmer Electrical) talks about how simple YouTube videos became one of his biggest lead generators. He shares practical advice on filming real jobs, building trust before the first phone call, and using video content to win more local customers without relying on paid ads. Never miss an episode of Masters of Home Service. Subscribe on YouTube, Apple, Spotify, or wherever you get your podcasts.
Has anyone hired a commission-based sales rep for their business?
Has anyone hired a commission based sales rep for their landscaping company? Looking to grow our company and itās getting harder to handle all the requests in a timely enough manner, but same time we arenāt busy enough to have another crew lead. Looking to weigh options and interested in feedback on how itās worked for others.Should small businesses stop answering every phone call immediately?
This one is tricky because speed-to-lead matters. If a new prospect calls and you donāt answer, thereās a good chance they call the next company. But answering every call the second it comes in can train customers to expect instant access to you forever. That gets hard once youāre in the field, managing employees, driving, handling payroll, doing estimates, or trying to focus on higher-level work. Iāve had to think about this a lot because missed calls can cost money, but constant interruptions also cost money. Thereās a difference between being responsive and being constantly available. A business can still have a strong response system without the owner personally answering every call in real time. That might mean: a call answering service a trained admin or CSR voicemail with a fast callback window text-back automation online booking or quote forms clear office hours different rules for new leads vs current customers The goal is to protect lead response without letting the phone run the entire day. For us, I still care a lot about speed. But I also donāt want every phone call to interrupt routes, training, customer issues, or focused work that moves the business forward. Do you answer every call immediately, or have you built a system around when and how calls get handled?Are You Selling Your Serviceā¦ or Selling the Experience?
Customers have more choices than ever. Sometimes the difference isnāt just the service you provide, but how you make people feel from the first interaction to the final follow-up. What are some ways your business creates an experience that keeps customers coming back?
Can Jobber automatically stop follow-up messages when a client replies?
We started using automated follow ups for quotes, reviews, etc. but the automated messages wouldn't stop once we heard back from them. A lot people got mad and thought we were just pestering them. Is there a way for the automation to stop once we receive a message back from the client? I think it only stops once they approve a quote. I have found this to be very counterintuitive as it is a broken way for automation to work with following up. I could be missing a setting and be completely wrong but what as the experience been with everyone else?Whatās the Best Way to Track B2B Leads and Sales Activity?
How are you tracking potential customers / leads, and your engagement with each? NOT folks that request a quote, but B2B leads, such as property managers, realtors, businesses, etc that you're targeting? I have a google sheet with all of my B2B leads and make note of contact names, when I last visited, notes from our conversations, etc. Is anyone using a simple software for this, ideally that integrates into Jobber so it's tracked when they eventually turn into a customer?What's one sales habit that helped you win more jobs?
Maybe it's asking better questions, listening more, or changing the way you showcase your pricing. What's made the biggest difference for you? In this Masters of Home Service episode, Kevin Valle (Pink's Windows) shares how focusing on serving instead of selling helped grow his business from roughly $3,000 a month to more than $80,000 a month. He explains why listening builds trust, how to make pricing conversations feel natural, and how to train a team to sell without relying on scripts. Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
