Forum Discussion
ChuckHireExpert
18 days agoContributor 3
If your platform supports it, edit the automation so the first step checks for any inbound reply before sending the next message. If a reply is detected, either remove the contact from the workflow or move them to a different stage (like "Customer Responded") so the remaining follow-ups are skipped and the conversation becomes manual. If there isn't a built-in trigger for that, it sounds like a feature worth requesting because it's a much more natural workflow