So Jobber offers a couple of ways to automatically stop or manage follow-up messages when a client replies:
- Per-client control: Open the client's profile, click Edit, and turn off the option for Job closure follow-ups — this disables follow-ups for that specific client.
- Global/job-level control: In Settings > Emails and Text Messages, you can disable automatic follow-ups for jobs overall, or edit individual follow-ups to adjust whether they're sent. You can also disable follow-ups for a specific job as needed.
Additionally, when a client responds to a follow-up, the designated user will receive a reply notification, keeping you in the loop.
